Do I need to provide an electric socket?
For most of our attractions we require a standard 13amp /16amp 24ov supply.
For most of our attractions we require a standard 13amp /16amp 24ov supply. This needs to be within 50 meters of the site. After this distance we would supply a generator or petrol blowers (additional cost) as the voltage drop in the cable becomes too great.
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Does the price include delivery?
We are based in Cardiff, South Wales and operate a free delivery service within a 10 mile radius.
We are based in Cardiff, South Wales and operate a free delivery service within a 10 mile radius. Deliveries beyond this mark are charged at a mileage rate to cover fuel and travel time.
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Can the equipment be hired for more than one day?
All of our equipment can be supplied for both long and short term hire.
All of our equipment can be supplied for both long and short term hire. Please contact us to discuss these options further.
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What methods of payment do you accept?
We accept the following methods of payment - cash / cheque / BACS transfer.
We accept the following methods of payment - cash / cheque / BACS transfer. Account facilities are also available subject to acceptance, terms and conditions.
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Do I have to pay a deposit?
At the time of booking we will forward to you a contract together with our terms and conditions of booking.
At the time of booking we will forward to you a contract together with our terms and conditions of booking. These must be signed and returned to us together with a deposit of 30%.
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Is there an age limit on your bouncers?
For us to comply with the guidelines from our insurers the maximum age limit for bouncy castles is 13 years of age.
For us to comply with the guidelines from our insurers the maximum age limit for bouncy castles is 13 years of age. After this age participants are classed as adults.
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Is there a cancellation charge?
As you will note in our contract terms and conditions point number:- 3. In the event of cancellation the client will be liable for the full fee unless alternative work can be found for the Attraction.
As you will note in our contract terms and conditions point number:- 3. In the event of cancellation the client will be liable for the full fee unless alternative work can be found for the Attraction. All cancellations must be notified in writing. All deposits are non-returnable.
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Will you provide a supervisor?
All of our equipment is supplied with an operator (to comply with the terms of our insurance) unless otherwise stated.
All of our equipment is supplied with an operator (to comply with the terms of our insurance) unless otherwise stated. Our bouncy castles do not come with an operator unless you so request - an additional charge will be made for this.
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Are you insured?
All units supplied by Wild West Entertainment are covered by a Full Public Liability Insurance.
All units supplied by Wild West Entertainment are covered by a Full Public Liability Insurance. Copies are available on request.
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Are bouncers safe?
All unites are maintained to a high standard. We comply completely to the latest HSE (Health and Safety Executive) guidelines for all our attractions and are inspected by the appropriate bodies.
All unites are maintained to a high standard. We comply completely to the latest HSE (Health and Safety Executive) guidelines for all our attractions and are inspected by the appropriate bodies. Safety mats, sand bags, pegs and fencing are all supplied when necessary.
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Do you do indoor bouncers?
Most of our attractions are suitable for indoor use
Most of our attractions are suitable for indoor use however you need to check the height of the ceiling at your venue.
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What if my garden isn't all grass or has a slope?
When calling with your enquiry please advise us of this.
When calling with your enquiry please advise us of this. We will try our best to solve any queries over the phone or, if need be, arrange a site visit to take a further look.
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Can I move a bouncer after it is staked down?
Our fully trained operators will arrive at your venue with time to discuss your preferred location, we will then use the appropriate methods to anchor the bouncy castle to the surface.
Our fully trained operators will arrive at your venue with time to discuss your preferred location, we will then use the appropriate methods to anchor the bouncy castle to the surface. If you move the unit after we have anchored it then you do so at your own risk.
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How big does the area have to be?
We need about a 3 foot clear access route to get the castle into your garden
We need about a 3 foot clear access route to get the castle into your garden - we may have to take it through on a sack truck due to some of the weights of our castles so please make sure there is room! It is not easy to push in through a house due to furniture, carpets, etc so please take this into consideration. Once in the garden/venue we need about 3 foot around all the sides for the electricity, blower, etc.
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What can I do before you deliver?
Please make sure that any paths, hallways, side passages or any other access to your garden/venue are clear of obstacles, etc.
Please make sure that any paths, hallways, side passages or any other access to your garden/venue are clear of obstacles, etc. Also make sure that the area you wish to set up in is free of any sharp objects, debris or rubbish (including pet waste). We will need access to an electricity power point within 25 meters (80 feet). If power points are further distance than this please advise us at the time of booking.
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What do I do if it rains?
As you can see some of our photos a few of our attractions have shower covers attatched to them.
As you can see some of our photos a few of our attractions have shower covers attatched to them.
We also have an inflatable dome to cover a few of our rides, wich must be requested at the time of the booking.
Once the equipment is delivered you will be responsible for the safe use of it per our hire agreement regardless of weather conditions.
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When should I book?
We get booked up very quickly and we advise you to book as early as possible, especially during our peak seasons of summer and Christmas.
We get booked up very quickly and we advise you to book as early as possible, especially during our peak seasons of summer and Christmas. If you come to book with us and are unfortunate enough to miss the attraction you wished we will try our hardest to find some way to accommodate you!
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Can adults use your bouncy castles?
Some of our inflatables can be used for adults.
Some of our inflatables can be used for adults. Our larger units, from 15ftx15ft upwards, are suitable for adult use.
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Can I keep the equipment overnight?
All the prices for our equipment will be advised of at the time of booking.
All the prices for our equipment will be advised of at the time of booking. A few of our attractions are suitable for overnight hires, however you will need to advise us of this at the time of booking.
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How long is the hire period?
Our standard hire period is four hours.
Our standard hire period is four hours.
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Do you set up and dismantle?
Yes. Our fully trained operators carry out the full setup.
Yes. Our fully trained operators carry out the full setup. We unpack everything, carry it through to the venue, inflate or construct as necessary then do a full safety check. This usually takes about 20 minutes. To take it all down again takes about 30 minutes.
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What areas do you cover?
We can cover your event where ever you are based as we offer nation-wide coverage.
We can cover your event where ever you are based as we offer nation-wide coverage.
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